Books Business, Finance & Law Dealing With People You Can't Stand: How To Bring Out The Best In People At Their Worst

Dealing With People You Can't Stand: How To Bring Out The Best In People At Their Worst.pdf

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Read online or download a free book: Dealing With People You Can't Stand: How To Bring Out The Best In People At Their Worst

Pages: 224

Language: English

Publisher: McGraw-Hill Professional; 2 edition (1 April 2002)

By: Dr. Rick Brinkman(Author) Dr. Rick Kirschner(Author)

Book format: pdf doc docx mobi djvu epub ibooks (*An electronic version of a printed book that can be read on a computer or handheld device designed specifically for this purpose.)

Some people can make life stressful and unpleasant. Otherscan keep you from achieving important goals. The good news is that you don't have to let them do either! It's fully within your power to bring out the best behavior in people who are at their worst!

Read online or download a free book: Dealing With People You Can't Stand: How To Bring Out The Best In People At Their Worst.pdf

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Customer reviews:

  • By Rachel DuBois on 2 March 2011

    Since there's some suspicion about some of the reviews being fake, I thought I'd better write my review. I've had this book for a couple of years now and I've found it particularly useful just this week in dealing with an employee who is a "Yes Person", according to the book. My employee has been overpromising and then not doing what he says he'll do. Weeks pass and still things haven't happened. That's led to a lot of frustration! My initial reaction was to get mad, to want to criticise him, to even consider threatening to fire him.The book helps me understand WHY he's doing this -- he takes on too much and he'll tell you whatever he thinks you want to hear because he's a people pleaser and wants approval -- and HOW to deal with it: don't criticise (it'll just make him withdraw or passive aggressive), recognise his well-meaning intentions, encourage him to talk honestly about why something didn't get done so he feels he can trust you, then gradually help him organise and plan what he needs to do. It's basically a lack of organisational and task management skills combined with hating to say no that's at fault.The result has been we've fixed much of the problem and now I've got an employee who is using his huge desire to please to do his job exceptionally well. I've learned to be more focused in his tasks and to encourage regular dialogue as well as give him the praise he needs to feel good. It's for this reason and the other times I've found this book surprisingly insightful that I recommend it. It takes a lot of practice to learn the skills, but they're essential and worth investing the time.

  • By Ogmios on 6 May 2011

    I found myself reading this and could relate to much of what was written in this text due to ups and downs and roundabouts in my own career. It gives a framework which seems somewhat based on an adapted version of the Myer-Briggs Indicator archetypes giving a indication of what the motivations and intents of the difficult person are or where they are coming from. I certainly recognized many of the figures from real life situations - the tank, the sniper etc. Certainly I feel that if you have difficult co-workers or difficult people to deal with regularly and your life experience hasn't prepared you for these characters you will get some good tips here for conversational techniques and strategies to interrupt them or get to the point of the cause of their behaviour. Put into practice there are some very useful techniques in this book. On the downside the techniques presented for some characters seemed a bit limited with only 3 or 4 potential strategies and so if you are struggling with such people it might be good to read this book in conjunction with other similar books to give a broader view and break you out of the 12 archetypes it presents, some I summarize here Tank(aggressive shouter) Sniper(Sleights), Yes man, No Man, Whiner etc etc.Whilst it gives conversational strategies it also does not look at overall situations or miachevellian machinations of co-workers/management which one will need to be aware of, so is limited in this respect - it focussed more on dealing directly on the spot with such exasperating people - but it is not so good at teaching how to do deal with 'office politics - dirty tricks' such as being set up etc - difficult strategic situations.But as part of personal development, I'd highly recommend this book and felt I'd learned quite a bit from it.

  • By hanette on 12 April 2012

    I also read this book a few years back and found it very helpful and encouraged me to think about the other person and their motivations. However the most useful thing of all, was that I placed it on my desk in sight of visitors. Not obviously, just viewable to any observer. When difficult people came to see me I could see them glance at the book and then at me and back at the book. It definately had a positive effect!

  • By I on 1 July 2013

    This is one of my favourite books on the subject. Well structured, loads of examples which you can tell come from daily life at work or outside. Authors know their subject and are passionate to share the knowledge. I learned a lot about different types of difficult people and it helps me to identify what went wrong and be efficient in dealing with them. Never easy, but the tools I learned make it happen!

  • By K J Connolly on 31 August 2013

    I've found the information in this book very useful. I have been putting the techniques into practice and it is definitely helping me change my behaviour so that I can get the most out of the difficult people I need to work with.The supplier was excellent I received book a few days after order was placed.

  • By Ms. C. Knight on 5 April 2012

    This is an excellent book for anyone looking to improve their teamworking skills and relationships with others. It is well laid out, easy to relate to and the humour makes it memorable and easy to take in. Dr Rick Kirschner is also very friendly and approachable if you have need to contact him as I did. :-)

  • By Peter Collins on 15 December 2013

    I have lost count of the number of people I know that have borrowed this book. It has helped no end of us who struggle with certain personality types in a variety of environments. Helped me understand myself too!

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